@toastr_css @toastr_js

PERSONAL DATA PROTECTION & PRIVACY POLICY

PERSONAL DATA PROTECTION & PRIVACY POLICY

Welcome to Wings Ha Giang. Your privacy and the security of your personal data are of utmost importance to us. This policy outlines how we collect, use, and protect your information when you book a Ha Giang Loop tour through our website.

1. Information We Collect
To provide you with a seamless travel experience and comply with local regulations (such as border permits and insurance), we collect the following:

  • Contact Information: Full name, email address, phone number, and nationality.
  • Identification Data: Passport copies or ID numbers (required for processing mandatory Ha Giang border permits for foreigners).
  • Payment Details: Transaction history. (Note: We do not store your credit card information directly; all payments are processed through secure, encrypted payment gateways).
  • Technical Data: IP address, browser type, and cookies to enhance website functionality.

2. How We Use Your Information
Wings Ha Giang uses your data specifically for:

  • Confirming your bookings and sending itinerary updates.
  • Applying for mandatory travel permits with the Ha Giang Provincial Authorities.
  • Arranging travel insurance and accommodation.
  • Improving our services based on your feedback.
  • Marketing communication (only if you have opted-in to receive our newsletters).

3. Data Sharing and Disclosure
We do not sell your personal data to third parties. Your information is shared only with:

  • Local Authorities: For mandatory guest registration and border area permits as per Vietnamese law.
  • Service Providers: Hotels, transport partners, and insurance companies (only the minimum data required to fulfill your booking).
  • Legal Requirements: If requested by competent state agencies or required by law.

4. Data Security & Retention

  • Security: Our website uses SSL/TLS encryption to protect your data during transmission. Access to your personal information is strictly limited to authorized staff involved in your tour operation.
  • Retention: We retain your data only as long as necessary to complete your tour services or to comply with legal, accounting, and reporting requirements.

5. Your Rights
As a user, you have the right to:

  • Access, update, or request the deletion of your personal information.
  • Withdraw your consent for marketing communications at any time.
  • Object to the processing of your data if you believe it is being handled incorrectly.

6. Cookies Policy
We use cookies to analyze web traffic and personalize your experience. You can choose to disable cookies in your browser settings, though this may affect the functionality of certain parts of our site.

7. Contact Us
For any inquiries regarding this Privacy Policy or your data, please contact:

  • Wings Ha Giang Loop
  • Website: https://wingshagiangloop.com
  • Email: hagiangwingsbungalow@gmail.com
  • WhatsApp/Phone: +84 345 329 190
  • Our Address: Tien Thang Village, Phuong Thien commune, Ha Giang City
  • Opening Hours: Mon-Sun: 24/7